Submit your request and we will get back to you as soon as possible.

Alani Nu

Once an order is processed, our Team cannot cancel or edit any orders. This includes modifying the shipping address, payment method, or other order details.Please reach out to our Customer Service Team at&#xA0;<a href="mailto:contact@alaninu.com" rel="noreferrer" style=" text-decoration: none;" target="_blank">contact@alaninu.com</a>&#xA0;with any additional questions you may have.

Once an order is processed, our Team cannot cancel or edit any orders. This includes modifying the shipping address, payment method, or other order details. Please reach out to our Customer Service Team at contact@alaninu.com with any additional ques

If I need to cancel or edit my order, what should I do?

Alani's Birthday Giveaway

What are the Terms and Conditions of Alani's Birthday Giveaway?

When is Alani's Birthday Giveaway?

How do I participate in Alani's Birthday Giveaway?

When will I get my order from Alani's Birthday Giveaway?

What is your return policy?

What items are final sale?

Can I receive a refund for my return?

Do you offer price adjustments?

Do you offer returns or refunds on purchases from retail locations?

Can I return an order that was placed using my Alani Rewards points?

Returns & Exchanges

Are your products gluten-free?

Are your products keto friendly?

Can I break open Balance Capsules into a beverage?

Which products are vegan?

Are your products packaged in temperature regulated bottles?

Our Products

How do I apply my discount code?

How do I apply my gift card?

What payment methods do you accept?

How do I purchase a gift card?

What is Shop Pay?

What should I do if I am having trouble placing an order on AlaniNu.com?

Payments, Discount Codes, & Gift Cards

When will my order ship?

What is your shipping policy?

Do you ship internationally?

How long does it take to receive international shipments?

If I place multiple orders, should I expect to receive multiple packages or one package?

What should I do if my order is marked as delivered, but I haven't received it?

How will you ship my order?

Do you ship to APO/FPO/DPO addresses?

What should I do if my tracking information is not updating?

Are there shipping delays during the holiday season?

Can I edit my shipping address?

Shipping & Tracking

How do I receive the GOVX discount?

How much will I save with a GOVX discount?

Who qualifies for a GOVX discount?

Does it cost money to create a GOVX account?

Can I share the GOVX discount with friends or family?

Do I need a code to receive the GOVX discount?

Is a GOVX discount available for international customers?

GOVX

What is the Alani Rewards Program?

How do I sign up for Alani Rewards?

How do I earn Alani Points?

Do Alani Points expire?

How can I use my Alani Points?

What are the different Alani Rewards membership statuses?

Can I lose my current Alani Rewards membership status?

How can I check my points balance and membership status?

How does your “Refer a Friend” perk work?

Alani Rewards Program

If I need to cancel or edit my order, what should I do?Updated a month ago